swapStream - Any-to-Any Crypto Swap

LIVE MARKET DATA

Live Crypto Prices

Real-time prices from CoinGecko • Refreshed every minute

COMMON QUESTIONS

Frequently Asked Questions

Find answers to common questions about swaps, security, and more.

Still Have Questions?

Didn't find the answer you're looking for? Our support team is here to help.

Contact Support

TRANSPARENCY & TRUST

Our Reserves

Complete transparency. All reserves are real-time verified on-chain.

How We Maintain Reserves

Cold Storage Security

95% of customer assets are stored in secure multi-signature cold wallets. Reserve holdings are verified through secure proof-of-reserve checks.

Multi-signature wallets (3-of-5)
Hardware wallet backups
Geographically distributed

Real-Time Verification

All reserve balances are verified directly from the blockchain. No manual claims - just cryptographic proof.

On-chain verification 24/7
Proof-of-reserve validation
Updated every 5 minutes

Verification Process

Reserve balances are validated using secure on-chain monitoring and internal proof-of-reserve systems. Public wallet addresses are not displayed here.

If you require verification information for auditing purposes, contact support at swapstream@tuta.io.

LEGAL & COMPLIANCE

Policies

Our commitments to you - transparency, security, and fairness.

Terms of Service

1. Acceptance of Terms

By using swapStream, you agree to comply with and be bound by these Terms of Service. If you do not agree, please do not use our services.

2. Service Description

swapStream provides a peer-to-peer cryptocurrency exchange service allowing users to swap between supported cryptocurrencies without KYC requirements.

Non-custodial swap service
No account creation required
Transparent pricing with real-time rates
Direct wallet-to-wallet transfers

3. User Responsibilities

Users are responsible for:

Providing accurate wallet addresses
Ensuring sufficient funds for transactions
Verifying exchange rates before confirming
Maintaining wallet security

4. Prohibited Activities

Users may not:

Use swapStream for illegal activities
Attempt to circumvent security measures
Engage in money laundering or terrorist financing
Use fraudulent or stolen funds

5. Limitation of Liability

swapStream is provided "as-is" without warranties. We are not liable for direct, indirect, or consequential damages from service use.

Refund Policy

Refunds are only applicable in specific circumstances. Read carefully to understand your rights.

✓ Eligible for Refund

Transaction Failed - Wrong Network

If you sent funds to the wrong blockchain network (e.g., ETH to BTC address)

System Error - Our Fault

If our system failed to process your swap correctly and funds were not received

Duplicate Transactions

If you were charged multiple times due to our processing error

Extreme Rate Volatility

If rates changed >10% between confirmation and processing (rare blockchain delays)

✗ NOT Eligible for Refund

Changed Your Mind - Swaps are final

Market Price Change - You agreed to rates

User Error - Wrong address entered

Blockchain Delays - Normal processing (usually 30-60 min)

Refund Process

Submit Request: Email swapstream@tuta.io with transaction ID and details

Investigation: We verify the claim within 24 hours

Approval: If approved, refund is processed within 48 hours

Blockchain Time: Actual receipt depends on network (1-24 hours)

Refund Timeline & Limits

Maximum Refund Window

90 Days

After 90 days, claims cannot be processed

Processing Time

48 Hours

Standard refund processing

AML/KYC Policy

swapStream is KYC-Free - No personal identification required to use our service. We comply with global regulations through alternative compliance methods.

No KYC Policy Benefits

Your Privacy Protected

No personal data required or stored

Instant Swaps

No verification delays or holds

Globally Accessible

Available in most jurisdictions

True Anonymity

Wallet-based swaps only

Compliance Without KYC

We comply with AML regulations through advanced technology and monitoring:

Blockchain Analysis: Monitoring for known malicious addresses
Pattern Detection: AI-powered detection of suspicious activity
Transaction Monitoring: Real-time monitoring of all swaps
OFAC Screening: Checking addresses against sanctions lists

When We May Block Service

Suspected involvement in illegal activities

Addresses flagged by law enforcement

Known theft or ransomware proceeds

Sanctions list violations

Data We May Collect for Compliance

Limited data may be stored for regulatory compliance only:

Transaction Data (90 days)

• Date & time
• Amounts
• Currency pairs
• Wallet addresses

Network Data (7 days)

• IP address
• User agent
• Request metadata
• Error logs

SUPPORT

Contact & Support

Professional support for swaps, wallet guidance, and security.

Swap Issues

Transaction confirmation, amount discrepancies, or processing status.

Wallet & Deposits

Deposit guidance, wallet validation, and address format support.

Security & Privacy

Report suspicious activity, verify security, or ask privacy questions.

For all of the above issues, email our support team at swapstream@tuta.io.

Any-to-Any Crypto Swap

Swap Any Coin

You Send

You Receive

Send BTC

All Swap Pairs